Service to customers is often difficult to understand, because each individual has a very different personality. However, service to customers, can still be felt, seen, heard and experienced. Quality Customer Service can only be understood from the viewpoint of customers. Let us learn through the eyes of the customer service quality.
Quality customer service is the key to success and the basis for building the success and profits for companies in any field. Yet most organizations or companies today in focusing much more only on technical matters and about the performance of the company and only very little attention from its human side. That’s why it’s needed also about the quality of service.
Interacting with customers should indeed and evocative spirit. By interacting with customers, we can also obtain inputs or even the hope of hearing complaints from customers, as indeed we can not read their minds. I was delighted when the opportunity to interact with the guests at our resorts, trying to dig up even looking for information on how they respond to service or existing service. How is the atmosphere environment, what about the food menu, whether they were satisfied, how the views of all guests, and others. That we can do may be relaxed as when dining in the morning. So relaxed and warm atmosphere that we are not imposing. Interact with customers effectively requires a variety of principles, methods, and skills that need to be identified, studied and applied. Combination of attitude and skills will determine the form of customer service quality (quality customer service).
We must give advance understanding of customer service officer (Customer Service), why they have to provide service excellence. Because, basically, every customer we want them served well just not even right but also must arrive at a quality level of customer service.
Some of the steps to create a customer service quality (Quality Customer Service)
1. Taking customer care
How do you have the things needed to take care of customers. Give the best service to consumers so that they become your loyal customers. Learn from the company’s business or other similar business.
Large-scale promotion is not a guarantee of the number of customers coming into a place of business, the Campaign has invited only a big customer. They turned out good service to focus on its customers. That’s what distinguishes the first time only, then the customer will perform the assessment. If service is not good, yes they will go looking elsewhere. So big promotion will useless without good service.
2. Four-step quality customer service
a. Convey a positive attitude
b. Identifying customer needs
c. Meet customer needs
d. Ensuring the customer wishes to return
Wherever the place this earth, each individual must want to find or get it serviced with satisfactory service.
Let us think a little, the average daily number of times we will face or interact with people, or we ride public transportation, or to the store to buy something, or if we want to travel by train or plane surely we want a guaranteed hygiene , train or plane arrived and departed on time. From those things we can see that we want the best service.