Posts Tagged ‘customer service’
What business does not exist in today’s competitors? Taste-it’s not there. It could be said that all business must have its competitors. More and more players in the same markets that we encounter in today’s business world. In the area of house I lived in the distance there is Alfamart, Indomaret, Superindo and Alfamidi even in a very close distance.
With the players in the same market, the more alternatives that can be selected by the customer. The easier they are to take the decision to change and move to another. If less pleased with the service or the price of the company / store that one, within which they can quickly move to the other.
Playing on price alone is not enough, can even be a loss because the cost of rent, employees and other operational costs increasingly high. The most profitable way is to add value to the service. The service standards are not enough. Excellent services that exceed those obtained by customers, keep customers loyal even if a competitor offers a lower price. Read the rest of this entry »
Many companies create a slogan for the products it sells. This slogan does not carelessly made and not also be made within one day. But for days, really well thought out, even many companies who use the services of consultants to make their slogan. Examples of slogans is that we encounter daily such as Lion Air: “Fly is Cheap”, Fedex: “Do not worry, there’s Fedex”, Asuransi Central Asia: “Our protection is your Confort”, Nokia: ” Connecting People “, and many more examples of other slogans.
The slogan is a company promise to its customers and of course not just a promise but must be kept, because as I said above that the slogan was not created just like that, but really thought out carefully and with an acceptable cost. If the slogan of the fruit just lip service and not run by the company, it is useless. Read the rest of this entry »
Customer Service is the asset for the company, because they give the image for the company. When Customer Service provides services that satisfy customers, the company became a good reputation in the community. But otherwise if the Customer Service make mistakes which disappointing customers, the company will be a bad reputation in the community.
Therefore it was important to strengthen the existing Customer Service to get a good reputation in the community. To strengthen customer service, we need to learn some customer service mistakes to avoid these mistakes.
Customer Service Error
1. Employees are not trained to be a good Customer Service.
Does not matter whether your company has thousands or hundreds of employees, you must train them to become good Customer Service. Do not think that only people who served as a front office or customer service that must be trained (training), because your customers see your company as a whole, including all employees who are in it. Your customers will not compromise with the rude attitude of employees, providing false information, do not want to know or impression will not help. Read the rest of this entry »
As we all know sales and service are the two things are inseparable like two sides of a coin. Any product or service as good as if not accompanied with good service will not satisfy customers and ultimately not able to contribute sales in the long term. Conversely friendly service but the products and services offered are not qualified, nor be able to survive in the long term competition in the world.
With good customer service, whether the contribution that can be obtained from the sales or sales? Let’s look at the various strategies that can be done to improve the business from the sales side. In each type of strategy should be entered service function in it to maximize the contribution that can be given.
1. Increasing Number of Customers
To increase the number of customers by adding new customers, the strategy can do is: create or create new offerings that provide additional benefits for customers. This means there is something new that is offered to new market share or to the existing market share. This can be done with a survey to find out who the market for users or who have real needs of our products. These groups will be targeted marketers to generate new customers. Read the rest of this entry »
Service to customers is often difficult to understand, because each individual has a very different personality. However, service to customers, can still be felt, seen, heard and experienced. Quality Customer Service can only be understood from the viewpoint of customers. Let us learn through the eyes of the customer service quality.
Quality customer service is the key to success and the basis for building the success and profits for companies in any field. Yet most organizations or companies today in focusing much more only on technical matters and about the performance of the company and only very little attention from its human side. That’s why it’s needed also about the quality of service.
Interacting with customers should indeed and evocative spirit. By interacting with customers, we can also obtain inputs or even the hope of hearing complaints from customers, as indeed we can not read their minds. I was delighted when the opportunity to interact with the guests at our resorts, trying to dig up even looking for information on how they respond to service or existing service. How is the atmosphere environment, what about the food menu, whether they were satisfied, how the views of all guests, and others. That we can do may be relaxed as when dining in the morning. So relaxed and warm atmosphere that we are not imposing. Interact with customers effectively requires a variety of principles, methods, and skills that need to be identified, studied and applied. Combination of attitude and skills will determine the form of customer service quality (quality customer service).
We must give advance understanding of customer service officer (Customer Service), why they have to provide service excellence. Because, basically, every customer we want them served well just not even right but also must arrive at a quality level of customer service.
Some of the steps to create a customer service quality (Quality Customer Service)
1. Taking customer care
How do you have the things needed to take care of customers. Give the best service to consumers so that they become your loyal customers. Learn from the company’s business or other similar business.
Large-scale promotion is not a guarantee of the number of customers coming into a place of business, the Campaign has invited only a big customer. They turned out good service to focus on its customers. That’s what distinguishes the first time only, then the customer will perform the assessment. If service is not good, yes they will go looking elsewhere. So big promotion will useless without good service.
2. Four-step quality customer service
a. Convey a positive attitude
b. Identifying customer needs
c. Meet customer needs
d. Ensuring the customer wishes to return
Wherever the place this earth, each individual must want to find or get it serviced with satisfactory service.
Let us think a little, the average daily number of times we will face or interact with people, or we ride public transportation, or to the store to buy something, or if we want to travel by train or plane surely we want a guaranteed hygiene , train or plane arrived and departed on time. From those things we can see that we want the best service.