Posts Tagged ‘customer’
Along with the increasingly strong competition in the business world, more and more organizations are now focusing on a customer-centric organization. This organization not only to focus on offering products and services alone, but also focus on the customers. Why does the organization want to become customer-centric? And how did they build a customer-centric organization?
Why does the organization want to become customer-centric?
Customer-centric organization that really understands completely that the customer is a valuable asset to the organization, and the customer is the most decisive element of the sustainability of a business. Therefore, by focusing on customers, they strive to give value to the customer continuously. With this, subscribers can obtain the expected satisfaction, and loyalty to the organization.
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Dimensions of service excellence
What is service excellence or excellent service? In a simple service excellence can be described in terms of easy to do business with, namely an organization or company is easy to interact or do business by the customer.
How does a customer or buyer or customer can feel happy and simple and benefit when doing business with you? There are four things that affect that is:
One. That the company Delivering the promise, meant to provide products or services and in accordance with the promised service to customers. For example, if your business is a resort so when customers book a room with certain facilities as stated in the brochure or website, then you get fit with the promised.
2. After all the person or the customer would prefer when treated specially by the officers. So companies must Providing a personal touch. One way of example, every guest visiting your resort, then the supervisor specifically come to greet and congratulate occasionally even deliver guests arrive at the booked room or villa. Or an occasional serving of the food at a restaurant / café while asking its response to the service resort. Read the rest of this entry »
What was always delivered by the experts who are involved in the world about the secret service of good customer service? Surely one of them is a tips or keyword ie Listen to your customers. Listening to good customer comments, feedback or complaints are very important. You imagine if one day you’re having trouble or disappointment with the new products you buy, you go to the counter and the clerk could not answer, the supervisors also less understood and call center or hot line service from the company also does not exist. Where are you going to submit questions or complaints?
Process that requires patience.
Why sometimes Listen to your customers get a portion of this is sometimes less in practice than the friendliness of customer service, speed or performance. A few common causes found were: Read the rest of this entry »
Speaking about the excellent quality of service that our memory will usually be fixed on an international airline service, four or five star hotels and services in the banking world. For most of the theory of average service excellence comes from learning and a survey or an observation on the three types of industry. Strong resources, adequate experience, a publication that has been consistent and very powerful networking makes from third-class service in the industry can be developed and known to many people. How to firms that are not too large, limited resources, can provide excellent service to its customers?
Major capital: the heart attitude and willingness to serve.
Some companies in banking or airline hospital even took the slogan “Serving with the heart.” What does this mean? This means that they will treat customers not only as business partners who make money per se, but more to a person who has a need and needs help and his own heart until satisfied when needs are met. So treat someone like a close and well-respected with great empathy. This can not happen if the service does not have the heart area with serving the customer is a noble notion, because it helps overcome the difficulty or need them wholeheartedly. Read the rest of this entry »
What was always delivered by the experts who are involved in the world about the secret service of good customer service? Surely one of them is a tips or keyword ie Listen to your customers. Listening to good customer comments, feedback or complaints are very important. You imagine if one day you’re having trouble or disappointment with the new products you buy, you go to the counter and the clerk could not answer, the supervisors also less understood and call center or hot line service from the company also does not exist. Where are you going to submit questions or complaints?
Process that requires patience.
Why sometimes Listen to your customers get a portion of this is sometimes less in practice than the friendliness of customer service, speed or performance. Some causes that are often found are:
· Companies or the officers felt there was no time to wait on customers’ feedback or complaints.
· Assumption that the buyer or the customer wants are many, many demanding and never satisfied. Read the rest of this entry »